Hello,

If you’ve landed on this page, it means that the rules for delivering the Newsletter are important to you.

In the Regulations below, you will find all the necessary information. Please familiarize yourself with them, and should you have any doubts or additional questions regarding the Newsletter Regulations, feel free to contact us by writing to: info@ingrain.pl

NEWSLETTER REGULATIONS

§ 1 Key Information About the Service Provider

The services and digital content provided as part of the Newsletter are offered by INGRAIN LANGUAGE CENTRE LIMITED LIABILITY COMPANY, located in Warsaw at MILENIJNA 43/2, 03-130, TAX ID: 5242957112, REGON: 523855113, registered in the National Court Register (KRS) under no. 0001006256, with a share capital of 10,000,000 PLN (hereinafter referred to as the “Service Provider”).

For any matters, you can contact us by email at info@ingrain.pl or by phone at 509562851.

A glossary of terms is located in §10 of these Regulations.

§ 2 Key Information About the Newsletter

The Newsletter, including services and digital content, is sent to the email address you provide.

The Newsletter provides educational content, as well as information about new blog entries or materials shared on social media, discounts, current promotions, bonuses, free and paid events, challenges, training sessions, and other marketing and commercial information about products and services offered by the Service Provider or recommended by the Service Provider.

In cases where digital content (e.g., an e-book, audio/video recording) is provided within the Newsletter, you can access it in the manner indicated in the email (e.g., by clicking an active link provided in the email, downloading an attachment included in the message). Since email programs often categorize messages sent from mailing programs as SPAM, it is recommended to add the Service Provider to your list of trusted senders.

§ 3 Rules for Entering into the Agreement and Accessing the Newsletter

You can gain access to the Newsletter:

• for free – by signing up for the Newsletter and providing your email address, name, or other personal data required in the subscription form for marketing/commercial purposes, or
• for a fee – without needing to subscribe to the Newsletter, i.e., by paying a fee of 50 PLN gross for access to digital content that is available for free as part of the Newsletter. To make a purchase, contact the Service Provider using the email address provided in §1 or another specified contact method.

To subscribe to the Newsletter and gain access to the service/digital content:

• provide personal information via the provided subscription form,
• accept the Newsletter regulations,
• confirm your email address – if the subscription process indicated the need to confirm the email address (double opt-in mechanism).

The agreement for the provision of digital content access service is concluded for an indefinite period at the moment of:

• displaying a confirmation of subscription to the Newsletter to the Customer (for free access),
• the moment of accepting the shop’s Regulations and making payment for access to digital content (for paid access).

Access to the Newsletter, including the provided services and digital content, is granted immediately upon concluding the Agreement, unless the Service Description states otherwise. In case of not gaining access, you should report this issue to the Service Provider.

The Agreement for the provision of the Newsletter access service, including the delivery of service and digital content by you, can be terminated immediately. To terminate the Agreement:

• click the “Cancel subscription” / “Unsubscribe” button or a similar button, or
• contact the Service Provider.

§ 4 Technical Conditions

The Service Provider declares that the public nature of the Internet and the use of services provided electronically may pose a risk of obtaining and modifying Clients’ data by unauthorized persons, hence the recommendation to apply appropriate technical measures to minimize the aforementioned risks. The Service Provider never asks the Client to provide their Password in any form.

To subscribe to the Newsletter or place an order for paid access to the Newsletter, it is necessary to have:

• a current version of an internet browser supported by the manufacturer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome, Safari),
• an active email account.

To use the Newsletter, including the provided services and digital content, it is necessary to have:

• a current version of an internet browser supported by the manufacturer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome, Safari),
• an active email account,
• current tools/software supporting electronic files in the format in which digital content is delivered (e.g., in *.zip, *.pdf, *.mobi, *.pub, *.doc, *.docx, *.xsl format),
• an account on a social media platform, e.g., Meta (Facebook), in case the description of the digital content indicates that it will be shared on a dedicated group.

If additional technical requirements are necessary to use the Newsletter, including the provided services and digital content, you will be informed. Information will also be provided if updates are necessary to maintain compliance of services and digital content with the Agreement.

§ 5 Complaint

If the provided services/digital content are not in accordance with the agreement, you may demand compliance with the agreement or submit a statement for price reduction (in the case of a paid service) or withdraw from the agreement. The Service Provider considers complaints within 14 days from the day the complaint is delivered. Complaints can be submitted via email, in writing, or in another way indicated for communication. The Service Provider may refuse to bring the service/digital content into compliance with the agreement if making the service/digital content compliant in the manner chosen by the Client is impossible or would require excessive costs for the Service Provider. When assessing the excessiveness of costs, all circumstances of the case are considered, in particular the significance of the non-compliance of digital content or digital service with the agreement and the value of digital content or digital service compliant with the agreement. The obligations and rights of the Parties, including the detailed rules for the complaint of the service/digital content, have been defined in the Consumer Rights Act (including in chapter 5b of the act).

§ 6 Withdrawal from the Agreement

You may withdraw from the Agreement within 14 days from the date of the agreement’s conclusion. To exercise the right to withdraw from the agreement, the Client should inform the Service Provider of this through an unequivocal statement, for example, by sending an email or letter to the address indicated in the Regulations. You can withdraw from the Agreement in case of non-delivery of the digital content or service. In the case of withdrawal from the agreement, you should refrain from using the digital content or digital service and from sharing them with third parties.

§ 7 Copyrights and Licenses

Texts, photos, graphics, multimedia, and trademarks provided as part of the Newsletter are works within the meaning of the Copyright and Related Rights Act of February 4, 1994, subject to legal protection. The Service Provider owns the copyright to the aforementioned materials or another entity from which the Service Provider has obtained the appropriate license. The materials may also be used by the Service Provider based on another legal basis. All materials provided by the Service Provider can be used exclusively for personal use unless otherwise stipulated by the Parties. Unauthorized further distribution, sharing, downloading, and copying of materials beyond the scope of permitted use is prohibited. In the case of violation of the prohibition mentioned in this paragraph, including copyright infringement, the Service Provider has the right to demand compensation and satisfaction from the Client. The Client may incur civil or criminal liability in this regard.

§ 8 Personal Data

The Service Provider is the administrator of your personal data. Your data is processed for the following purposes:

• Data necessary for the conclusion and execution of the agreement will be processed for the duration of the agreement, including the time necessary for exercising rights arising from the agreement (Art. 6(1)(b) and (f) of the GDPR). Providing this data is voluntary but necessary for the conclusion and execution of the agreement;
• Additional data provided for the purpose of, among others, facilitating the execution of the agreement will be processed no longer than until you object or until the cessation of the business purpose based on the legitimate interest of customer service (Art. 6(1)(f) of the GDPR).
• Data will also be processed for the period of limitation of claims based on the legitimate interest of the Service Provider for the purpose of defense against claims, as well as for the establishment and pursuit of claims (Art. 6(1)(f) of the GDPR).
• Data may also be archived for internal and statistical purposes until you object or until the cessation of the business purpose based on the legitimate interest of the Service Provider (Art. 6(1)(f) of the GDPR).
• In the case of data collected for marketing and commercial purposes, including delivering marketing information as part of the Newsletter service, data will be processed based on the legitimate interest of the Service Provider in marketing products and services of the Service Provider (Art. 6(1)(f) of the GDPR) and based on your consent. Your data will be processed no longer than until you object/withdraw consent or until the cessation of the business purpose – whichever occurs first. Providing data is voluntary but necessary for receiving marketing/commercial information. You can withdraw consent at any time by clicking the link in the footer of the email or by writing to the Service Provider at the address provided above.
• Your data may be entrusted to other entities only when it is necessary for the realization of the processing purposes mentioned above and only to the extent necessary for the purpose. If needed, your data may be transferred to the hosting company, entities supporting the operation and dispatch of the Newsletter, the social media platform Meta, cloud service providers, marketing service providers, and other entities supporting the Administrator in realizing processing objectives.
• The Service Provider uses the MailerLite program for sending the Newsletter provided by MailerLite Limited, an Irish registered company at Ground Floor, 71 Lower Baggot Street, Dublin 2, D02 P593, Ireland
• Detailed information regarding the Privacy Policy of the entity providing the Newsletter dispatch service can be found on the website: https://www.mailerlite.com/legal/cookie-policy).
• In connection with the GDPR, you have the right to access your personal data, rectification of personal data, deletion of personal data, restriction of processing of personal data, objection to processing of personal data, portability of personal data, withdrawal of consent, with the provision that withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.
• If you believe that your personal data is being processed contrary to the applicable law, you have the right to lodge a complaint with the President of the Personal Data Protection Office. However, in such cases, I encourage you to contact us first to clarify any doubts.

§ 9 Final Provisions

When using the Newsletter, including the service or digital content, it is prohibited to provide unlawful information and to act in a manner contrary to the law, good manners, or infringing on the personal rights of third parties. Amicable dispute resolution and complaint handling in the case of a consumer is possible by turning to:

• a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded agreement;
• the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings concerning the amicable resolution of the dispute between the Client and the Seller;
• the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection, to obtain assistance in the matter of the agreement;
• or the right to use the ODR platform. The platform is for resolving disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr.

The Service Provider reserves the right to introduce changes to the Regulations for valid reasons, including in particular due to changes in the law to the extent that such changes also require the Service Provider to amend the content of these Regulations, in particular changes to the provisions of the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, as well as based on the binding decisions of UOKIK, PUODO, or court rulings to the extent corresponding to the decisions/judgments issued, and in the case of a significant change in business factors, provided there is a causal relationship between such change and the change in the cost of providing services by the Service Provider. Detailed information regarding changes is specified by the Consumer Rights Act.

These Regulations are effective from January 1, 2024.

§ 10 Glossary of Terms

• Price – Money or the digital representation of value;
• Client – An entity that has entered into an Agreement with the Service Provider for access to the Newsletter, including the delivery of service and/or digital content;
• Consumer – A natural person who has entered into an Agreement with the Service Provider for purposes not directly related to their business/professional activity;
• Digital Content – Data produced and delivered in digital form (e.g., e-book, other materials in PDF format, audio/video);
• Service – A service or digital content or goods with digital elements;
• Digital Service – A service allowing the Client to generate, process, store, or access data in digital form or a service allowing for the shared use of data in digital form that has been transmitted or produced by the Client or other users of this service or other forms of interaction using such data.

In the event of any disputes, misunderstandings, or discrepancies between the English translation and the original Polish version of this document, the Polish version shall prevail as the authoritative and binding version for resolving any issues.