The products offered in the Store are sold by INGRAIN LANGUAGE CENTRE LIMITED LIABILITY COMPANY, with its registered office in Warsaw, at MILENIJNA 43/2, 03-130, Tax Identification Number (NIP): 5242957112, National Business Registry Number (REGON): 523855113, registered in the National Court Register (KRS) under the number 0001006256, with a share capital of 10,000,000 PLN (hereinafter referred to as the Service Provider).

For any matters, you can contact us via email: info@ingrain.pl or by phone: +48 509 562 851.

§ 1 BASIC TERMS

Explanation of basic terms:

Price – the value expressed in monetary units that the Customer is obliged to pay, and in the case of content/digital services – also the digital representation of value; Working Day – a day of the week from Monday to Friday, excluding public holidays; Proof of Payment – an invoice or receipt issued in accordance with the Value Added Tax Act or based on other provisions of applicable law sent to the Customer; Customer – an entity planning to make a purchase or making a purchase of a product/products, i.e., a natural person with full legal capacity, and in cases provided for by universally binding regulations also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality to which the law grants legal capacity – who has entered into or intends to enter into an Agreement with the Seller, also referred to as the User; Consumer – a natural person making a purchase for purposes not directly related to their business/professional activity; Offer – a proposal to conclude an agreement containing essential elements of the Product (including product description, individual offer of the Seller). Entrepreneur – a natural person, legal person, and an organizational unit not being a legal person, which has separate legal capacity granted by a separate law, conducting business activity on its own behalf, using the Store; Entrepreneur Acting as a Consumer – a natural person entering into an agreement directly related to their business activity, when it results from the content of this agreement that it does not have a professional character for them, resulting in particular from the subject matter of their business activity, made available on the basis of provisions on the Central Register and Information on Economic Activity; Product – Goods or Service offered by the Seller in the Store, intended for sale; the Product is subject to payment, unless stated otherwise; Digital Product – digital content received by the Customer as part of a purchase, which takes the form of an electronic file. The file format depends on the content of the material (e.g., e-book, other materials in pdf, audio/video); Digital Service – a service allowing the Customer to: a) create, process, store, or access data in digital form, b) share data in digital form that have been sent or created by the consumer or other users of this service, c) other forms of interaction using such data; Regulations – these sales regulations specifying the rules for using the Store, placing orders, and the principles of order fulfillment by the Seller; Store/Website – a website where the sale of products is conducted by the Seller; Goods – an item that is the subject of an agreement concluded between the Seller and the Customer; Goods with Digital Elements – goods containing digital content or digital service or combined with them in such a way that the lack of digital content or digital service would prevent its proper functioning; Durable Medium – a material or tool for storing information that allows access to this information in the future (for the time necessary to achieve the purposes for which this information serves) and allows the reproduction of stored information in an unchanged form; Agreement – mutual agreements between the Seller and the Customer specifying mutual rights and obligations; Service – a service provided by the Seller to the Customer.

§2 TERMS OF COOPERATION AND CONTRACT FORMATION

The conditions for the implementation of the agreement and the principles of cooperation are specified in the Regulations and the Offer. The Regulations and the Offer do not exclude or limit the rights of the Customer who is a Consumer or an Entrepreneur Acting as a Consumer, arising from the mandatory provisions of law. In the event of discrepancies between the content of the Regulations and the Offer, the binding document is the Offer. The agreement is concluded at the moment of the Customer’s acceptance of the Regulations, payment, and confirmation by the Seller of accepting the order for execution, subject to the provision below. In the situation where the payment deadline falls after the conclusion of the Agreement, the Agreement is concluded at the moment of the Customer’s acceptance of the Regulations and acceptance of the order for execution by the Seller.

§ 3 PRICE

The price is gross and includes all taxes required by law, unless the Seller clearly indicates that the price is net and VAT must be added to it. The price does not include information regarding delivery costs or other costs that the Customer will be obliged to bear, and the Customer will be informed about these costs before placing the order. The reduced price is the price resulting from the reduction of the Product price. The lowest price is the lowest price for the Product that was in effect for a period of 30 days before the introduction of the reduction, and in the case of a product offered for sale for a period shorter than 30 days, the lowest price is the lowest price in effect from the day the Product was offered until the day of the reduction. In the event that the Seller applies the procedure of individual price adjustment based on automated decision-making, the Seller will inform the Customer about this before placing the order.

§ 4 ORDER PLACEMENT RULES

The Customer can use the Store 7 days a week, 24 hours a day. The Seller uses the services of the Przelewy 24 Service for offering online payments. Payments can be made by traditional bank transfer, electronic transfer, debit or credit card, BLIK payment, and through other payment methods offered by the Service. The Customer is obliged to make payment immediately after placing the order, unless otherwise specified in the Offer or the payment method chosen by the Customer. To purchase Products through the Store, the following steps must be taken:

1. select the Product(s) to be purchased from the options available on the website by clicking the “add to cart” button or a similar button;
2. after selecting the Products, provide the required information (e.g., Customer data, payment method, delivery method);
3. review the information on the total price for the selected Products, including delivery, and any other additional costs resulting from the placed order;
4. accept the Regulations and the order, and make payment for the order according to the chosen payment method. After placing the order, the Seller will send a confirmation of the order placement. To purchase Products electronically, e.g., via email or through a message via internet messengers or through an external program, the following steps must be taken:
5. select the Product(s) to be purchased and review the Offer;
6. after selecting the Products, provide the information required by the Seller (e.g., Customer data, payment method, delivery method);
7. before accepting the order, review the information on the total price for the selected Products, including delivery, and any other additional costs resulting from the placed order;
8. accept the terms of cooperation presented by the Seller as part of the order, including the Regulations, and make payment for the order according to the chosen payment method. After placing the order, the Seller will send a confirmation of the order placement. After concluding the Agreement, the Seller also sends its terms to the Customer, unless they were provided before concluding the Agreement. The Seller has the right to cancel the order if the Customer fails to make payment within 3 working days from the date of placing the order or if the Customer completes the order form in a manner that prevents its proper execution despite the Seller’s request to complete/correct the data, under the penalty of order cancellation.

§ 5 ORDER FULFILLMENT RULES

Electronic Products

In the case of purchasing a Product including an electronic Product, access to the Product will be granted to the Customer immediately after successful payment, no later than within 48 hours, unless stated otherwise in the Offer. The electronic Product will be made available within the User Account or sent to the email address provided by the Customer, subject to the provisions below. In the case of Products such as courses or other electronic products, where materials, due to the nature of the Product, are not available immediately after purchase, these materials will be made available systematically on subsequent days of the course or immediately – depending on what is stated in the Offer. In the case of purchasing a Product including access to a Facebook group or other platforms, as well as live broadcasts (webinars/online meetings), the Customer will be granted access to the aforementioned places immediately after purchase or within the timeframe determined by the specificity and Offer. The Customer is aware that online broadcasts may be recorded, and recordings from broadcasts may be shared as part of the Product. Unless stated otherwise in the Offer, access to the Product is limited in time and is valid for 12 months from the date of concluding the Agreement. If the Customer cannot access the provided file or materials, they should contact the Seller. The Seller informs the Customer about updates, including security updates necessary to maintain the Product’s compliance with the agreement. Consultations/Meetings/Sessions

Detailed information regarding the service is available in the Offer. An hour should be understood as 60 minutes, unless otherwise stated in the Offer. Consultations will be conducted after prior agreement of the date by the Customer with the Seller via email and/or via SMS and/or through the provided online calendar (if available) – unless stated otherwise in the Offer. The Customer may use the service no later than within 6 months from the date of purchase, unless stated otherwise in the Offer. There is a possibility of changing the appointment once. The condition for changing is canceling the appointment at least 48 hours before the planned date and setting a new date. Failure to cancel the service according to the above rules will be considered as the service being provided. The change of the appointment should be made via email or phone to the email address or phone number provided in the Regulations. Subscription-based Services

In the case of providing Services on a subscription basis, including granting access to products for a specified period, unless stated otherwise in the Offer:

• The Agreement is concluded for a specified period indicated in the order, unless stated otherwise in the Offer and the nature of the service;
• If the agreement is not terminated no later than the day preceding the expiration of the agreement, the agreement will be automatically extended indefinitely. Termination can be made to the Seller’s address provided in the Regulations without giving a reason or by clicking the option available within the User Account.
• In the case of an agreement concluded for an unspecified period, it may be terminated at the end of the settlement period.
• A month of access should be understood as a calendar month from the date of successful payment.

Other Services

Detailed information regarding the Service is available in the Offer. The deadline for the implementation of the Service is counted from the date of receiving the necessary information from the Customer for the proper implementation of the Service, unless otherwise stated in the Offer.

§ 6 TECHNICAL CONDITIONS

The Customer may use the Store in accordance with the Regulations and applicable regulations. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures to minimize the aforementioned risks. To use the Store or place an order, the Customer must have:

• the current version of a web browser supported by the manufacturer with access to the Internet (e.g., Opera, Mozilla Firefox, Google Chrome);
• an active email account.

To use the Products, the Customer must have:

• the current version of a web browser supported by the manufacturer with access to the Internet (e.g., Opera, Mozilla Firefox, Google Chrome);
• an active email account;
• current tools/software supporting electronic files in the format specified in the Offer (e.g., in *.zip, *.pdf, *.mobi, *.pub, *.doc, *.docx, *.xsl format);
• an account on the Facebook platform or a messenger in case the Offer specifies access to a dedicated Facebook group as part of the agreement.

In case additional technical requirements are necessary to use the Store or Products, the Customer will be informed about it before using the Store or before placing an order for the Product.

§ 7 COPYRIGHTS AND LICENSES

All materials provided by the Seller, including Electronic Products and Services, texts, photos, graphics, multimedia, and trademarks, are works within the meaning of the copyright and related rights law and are subject to legal protection. The copyrights to the aforementioned materials are held by the Seller or another entity from which the Seller obtained the appropriate license. The materials may also be used by the Seller based on another legal basis. All materials provided by the Seller may be used solely by the Customer for their own use, unless stated otherwise in the Offer. Unauthorized dissemination, sharing, copying, and downloading of materials beyond the scope of permitted use are prohibited. The Seller grants the Customer a non-exclusive license, without the right to sublicense and without territorial limitations. Time restrictions arise from the Offer or this Regulation. The fee for granting the license is included in the price. The license granted to the Customer does not include the right to:

• permanently or temporarily duplicate the product in whole or in part for purposes other than making a copy for personal use,
• make any other changes to the Product, in whole or in part,
• distribute the product for a fee by any means and in any form,
• distribute the product for free by any means and in any form.

In the event of a breach of the prohibition mentioned in this paragraph, including the infringement of copyright, the Seller has the right to demand compensation and damages from the Customer. The Customer may incur civil or criminal liability in this regard. The Seller has the right to periodically update the Products, especially Electronic Products.

§ 8 NON-CONFORMITY OF GOODS WITH THE AGREEMENT AND WARRANTY

This chapter sets out the rules for liability for compliance with the agreement obliging to transfer ownership of the Goods to the Consumer and the Entrepreneur as a consumer under contracts concluded from January 1, 2023. The provisions of Chapter XI of Book Three, Title II of the Civil Code of April 23, 1964, do not apply to contracts obliging to transfer ownership of goods, including in particular sales contracts, delivery contracts, and contracts for a work that is a product, but only the Consumer Rights Act applies. Detailed information regarding the aforementioned rules can be found in the Consumer Rights Act, and this Regulation is not intended to limit or change them.

§9 ADDITIONAL CUSTOMER RIGHTS REGARDING DIGITAL CONTENT/SERVICES

This chapter defines the rights of the Consumer and the Entrepreneur as a consumer regarding contracts for the supply of digital content/services concluded from January 1, 2023. Detailed information regarding the Customer’s rights is determined by the provisions of the Consumer Rights Act, and this Regulation is not intended to limit or change them.

If digital content or a digital service does not conform to the agreement, the Customer may demand that it be brought into conformity with the agreement or submit a statement of price reduction or withdrawal from the contract. The Seller may refuse to bring the digital content or digital service into conformity with the agreement if bringing it into conformity in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If digital content or a digital service does not conform to the agreement, the Customer may submit a statement of price reduction or withdrawal from the contract when:

• bringing it into conformity with the agreement is impossible or would require excessive costs;
• the Seller has not brought the digital content or digital service into conformity with the agreement;
• the lack of conformity with the agreement persists despite the Seller’s attempts to bring the digital content or digital service into conformity with the agreement;
• the lack of conformity of the digital content or digital service with the agreement is so significant that it justifies an immediate price reduction or withdrawal from the contract;
• it is clear from the Seller’s statement or the circumstances that the Seller will not bring the digital content or digital service into conformity with the agreement within a reasonable time or without excessive inconvenience to the Customer. The Customer cannot withdraw from the contract if digital content or a digital service is provided in exchange for payment, and the lack of conformity with the agreement is immaterial. If the Customer has not received digital content or a digital service, the Customer informs the Seller of this. In the event of non-delivery immediately or within an additional, clearly agreed-upon period, the Customer may withdraw from the contract.

The Customer may withdraw from the contract without requesting the delivery of digital content or a digital service if:

• the Seller has stated or it is clear from the circumstances that the Seller will not provide the digital content or digital service, or
• the Parties have agreed or it is clear from the circumstances of the conclusion of the contract that the specified deadline for the delivery of digital content or a digital service was essential for the Customer, and the Seller did not deliver it within that period.

The Customer may submit a complaint regarding the non-conformity of the Goods with the agreement, as referred to in §8 and §9, by sending it to the address of the Seller indicated in the Regulation (postal or email address). The complaint should include data enabling the identification of the Customer, the subject of the complaint, and the requests related to the complaint. In the event of receiving an incomplete complaint that prevents its consideration, the Seller will ask the Customer to complete it, under the penalty of leaving the complaint unreviewed. The Customer may submit a complaint using the form attached as Annex No. 3 to this Regulation. This procedure applies accordingly to the rights arising from §8 of the Regulation.

The Seller shall consider complaints within 14 days from the date of receipt, unless otherwise provided by special provisions. The response will be sent to the Customer’s email address or in another manner specified by the Customer.

The provisions of this chapter do not apply if the contract provides for the delivery of digital content via a physical medium.

§10 IMAGE

The Customer is aware that the image of the Participant provided by them as part of cooperation with the Seller may be processed by the Seller, including being recorded and disseminated for educational, archival, and contractual purposes. By turning on the camera during online transmissions (webinars/online meetings) or by providing their image to the Seller in any other way, the Customer consents to the recording, use, and dissemination of the Participant’s image by the Seller in the form of recordings/photos from the online transmission/course of cooperation for the purposes specified in point 1. Processing the Customer’s/Participant’s image for marketing and promotional purposes requires separate consent. The image mentioned above may be used for various forms of electronic processing, framing, and composition, as well as combined with images of other individuals participating in the online transmission. Additionally, the audio and video recording with their participation may be cut, edited, modified, and added to other materials produced as part of the Seller’s activities. The consent includes all forms of publication. The Customer may not record, use, or disseminate the image of other participants/instructors without the prior consent of those individuals.

§ 11 PRODUCT REVIEWS

Reviews of Products published by the Seller are verified by them. Verification is carried out, among other things, by comparing personal data or cooperation details with the data and information held by the Seller regarding customers who have previously used the Seller’s Products, as well as through direct contact with the individual with thanks for the review or by sending a dedicated link to customers to leave a review or by obtaining feedback through direct communication with the Customer. In case of doubt as to whether the review comes from a person using the Seller’s Products, the review is not published by the Seller. Published reviews aim to present the benefits associated with using the Seller’s Products, which have been recognized by previous Customers. The Seller does not use sponsored or bartered reviews.

§ 12 WITHDRAWAL FROM THE AGREEMENT

This chapter sets out the rules for withdrawing from the agreement by the Consumer and the Entrepreneur acting as a consumer.

The Customer, being a Consumer or an Entrepreneur acting as a consumer, has the right to withdraw from the agreement within 14 days, subject to the provisions below. In order to exercise the right to withdraw from the agreement, the Customer should inform the Seller of this by means of an unequivocal statement, for example, by sending an email or letter to the address specified in the Regulations. More information about the right of withdrawal can be found in Annexes No. 1 and 2 to the Regulations.

The right to withdraw from the agreement does not apply to contracts for:

• the provision of services for which the Customer is required to pay a price, if the Seller has fully performed the service with the explicit prior consent of the Customer, who has been informed before the provision begins that once the Seller has fully performed the service, they will lose the right to withdraw from the agreement, and has acknowledged this;
• the supply of digital content not supplied on a tangible medium, for which the Customer is required to pay a price, if the Seller began performance with the Customer’s explicit prior consent, who acknowledged that they would lose the right to withdraw from the agreement once the performance began, and the Seller provided confirmation of the Customer’s consent;
• the subject matter of the service is non-prefabricated goods, manufactured according to the Customer’s specifications or serving to meet their individual needs (i.e., custom-made goods);
• the subject matter of the service is audio or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
• the subject matter of the service is the delivery of newspapers, periodicals, or magazines, with the exception of subscription agreements;
• the contract was concluded through a public auction.

The Customer referred to in paragraph 1 shall be liable for any decrease in the value of the Product resulting from using it in a manner exceeding what is necessary to determine the nature, characteristics, and functioning of the Product.

In the event of withdrawal from a contract for the supply of digital content or digital services, the Customer refrains from using such digital content or services and from providing them to third parties.

§ 13 USER ACCOUNT

The Seller creates a User Account for the Customer, i.e., an individual panel provided to the Customer by the Seller for the purpose of using the Seller’s Products after the Customer’s registration and the conclusion of a free-of-charge agreement for the creation and maintenance of the User Account, hereinafter referred to as the Account. The agreement for the creation and maintenance of the User Account is concluded for an indefinite period.

The Customer may not share the User Account with third parties or possess multiple User Accounts.

Setting up a User Account is necessary to access the User Account, place an order, and access the Product if the Product is made available on the User Account.

The Seller sends information regarding the User Account to the email address provided by the Customer. The Customer establishes an individual password for the Account. The Customer is obliged to establish an individual password even if the password is automatically generated by the system for the purpose of registering the User Account. After registering the Account, the Customer should promptly establish a new password.

The Customer may request the deletion of the User Account from the Seller via email or by any other means accepted for communication with the Seller, with a 14-day notice period without stating a reason.

Deleting the User Account may result in the loss of access to the Products provided under the User Account.

The Seller may terminate the agreement for the creation and maintenance of the User Account:

• for valid reasons with a 14-day notice period (applies to the Customer who is a Consumer or an Entrepreneur acting as a consumer); valid reasons shall include, in particular, the Customer’s violation of the provisions of the Regulations or legal regulations, as well as the Customer’s actions contrary to good practices;
• without stating a reason immediately (applies to the Customer who is not a Consumer or an Entrepreneur acting as a consumer).

§ 14 DETAILED PROVISIONS REGARDING ENTREPRENEURS

The provisions specified in this paragraph apply to an Entrepreneur who is not an Entrepreneur acting as a consumer.

The competent court for resolving any disputes arising between the Seller and an Entrepreneur who is not an Entrepreneur acting as a consumer shall be the court having jurisdiction over the Seller’s registered office.

The parties exclude the Seller’s liability for warranty for the conformity of the Goods with the Agreement/defects of the item in relation to an Entrepreneur who is not an Entrepreneur acting as a consumer.

The Seller has the right to terminate the agreement immediately with an Entrepreneur who is not an Entrepreneur acting as a consumer. To this end, the Seller sends a declaration of termination of the agreement to the Entrepreneur’s email address or postal address. The Entrepreneur waives any claims in this regard.

The Seller shall not be liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur acting as a consumer.

§ 15 FINAL PROVISIONS

During a force majeure event, the Parties to the agreement shall be exempt from any liability for its non-performance or improper performance, provided that the circumstances constituting force majeure hinder the performance of the agreement. The above shall also apply during the period directly preceding or following directly after the occurrence of force majeure, provided that during the specified period, the impact of force majeure hinders the performance of the agreement.

“Force majeure” shall mean an event of a random or natural character, entirely independent of the will and actions of the Parties, which could not have been foreseen and its prevention was impossible, in particular events such as floods, burglary, war, acts of terrorism, declaration of a state of emergency.

In the event that the Customer is from outside the country of the Seller, the Customer should inform the Seller thereof, indicating information about their place of residence/registered office, to enable the settlement of taxes in accordance with the applicable regulations.

As part of using the Products, it is prohibited to provide information of an unlawful nature and to act in a manner contrary to law, good practices, or infringing the personal rights of third parties.

Amicable resolution of disputes and handling complaints. The Consumer has the option to:

1. apply to a permanent consumer arbitration court with a request to settle a dispute arising from the concluded agreement;
2. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings, aimed at amicably resolving the dispute between the Customer and the Seller;
3. contact the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection in order to obtain assistance in the matter of the agreement;
4. the ODR platform. The platform serves to settle disputes between consumers and entrepreneurs.

The Seller reserves the right to introduce changes to the Regulations for valid reasons, including in particular due to changes in legal regulations to the extent that such changes also require the Seller to amend the content of these Regulations, in particular changes to the provisions of the Civil Code, the Consumer Rights Act, the Act on the provision of electronic services, as well as under binding decisions of UOKIK, PUODO or court judgments to the extent corresponding to the decisions/judgments issued, and in the event of a significant change in business factors, provided that there is a causal relationship between such change and the change in the costs of providing services by the Seller.

For agreements concluded before the entry into force of the new Regulations, the version of the Regulations in force on the date of conclusion of the Agreement by the Customer shall apply.

Polish law applies, with the exception of clause 10.

The Polish court is competent, with the exception of clause 10.

In the case of a Customer who is a consumer, the provisions of the Regulations do not deprive the consumer of the protection granted by the provisions of the law of their habitual residence, which cannot be excluded based on the agreement. In the event that the provisions applicable in the consumer’s country are more favorable to them, and these provisions cannot be excluded by agreement, they shall apply to the agreement concluded between the Customer and the Seller.

The rules regarding the processing of personal data are regulated at  https://ingrain.pl/polityka-prywatnosci/ .

The Regulations are effective from January 1, 2024.

Attachment No. 1 to the Regulations

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawing from the contract expires 14 days after the day of the contract’s conclusion (in the case of service provision contracts) / on the day you or a third party other than the carrier and indicated by you came into possession of the goods, and in the case of goods delivered in parts – from the day you came into possession of the last item. In the case of contracts for the regular delivery of goods for a defined period – from the moment you or a third party indicated by you (other than the carrier) came into possession of the first item.

To exercise the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or email).

Our contact details: INGRAIN LANGUAGE CENTRE LIMITED LIABILITY COMPANY, located in Warsaw, MILENIJNA Street 43/2, 03-130, TAX ID: 5242957112, REGON: 523855113, registered in the KRS under no. 0001006256. For all matters, you can contact us by email: info@ingrain.pl or by phone: 509562851.

You may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal from the contract

In the event of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to exercise the right of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Please send or hand over the product to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Attachment No. 2

Our contact details: INGRAIN LANGUAGE CENTRE LIMITED LIABILITY COMPANY, located in Warsaw, MILENIJNA Street 43/2, 03-130, for all matters, you can contact us by email: info@ingrain.pl or by phone: 509562851.

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

I hereby withdraw from the contract of the date*… concerning*/involving*…

Name and address of the Customer*… Signature*… (if sent in paper form)

Date …………………………………………………

• to be filled in

Attachment No. 3

Our contact details: INGRAIN LANGUAGE CENTRE LIMITED LIABILITY COMPANY, located in Warsaw, MILENIJNA Street 43/2, 03-130, for all matters, you can contact us by email: info@ingrain.pl or by phone: 509562851.

COMPLAINT FORM

(fill out the form if you wish to make a complaint regarding the Product’s non-conformity with the Contract)

Concerning order no.: _________ dated ____

Concerning the product: _____________ [description of the product]

I hereby inform that the product I purchased is not in conformity with the contract. The non-conformity of the Product with the contract consists of: _____________ The non-conformity was detected on _______________

In view of the above, I request: _____________ (specify the claim).

Name and address of the Customer* … Signature*… (if sent in paper form)

Date ………………….* to be filled in

In the event of any disputes, misunderstandings, or discrepancies between the English translation and the original Polish version of this document, the Polish version shall prevail as the authoritative and binding version for resolving any issues.